My Rewards | Lenovo US

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nested exception is com.lenovo.base.exception.BaseRTException: </p><p><b>Description</b> The server encountered an unexpected condition that prevented it from fulfilling the request.</p><p><b>Exception</b></p><pre>org.springframework.web.util.NestedServletException: Request processing failed; nested exception is com.lenovo.base.exception.BaseRTException: \n\torg.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:982)\n\torg.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861)\n\tjavax.servlet.http.HttpServlet.service(HttpServlet.java:626)\n\torg.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)\n\tjavax.servlet.http.HttpServlet.service(HttpServlet.java:733)\n\torg.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\n\torg.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197)\n\torg.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tcom.lenovo.hunter.filter.LogHunterFilter.doFilter(LogHunterFilter.java:76)\n</pre><p><b>Root Cause</b></p><pre>com.lenovo.base.exception.BaseRTException: \n\tcn.fes.config.StoreConfigUtil.getCode(StoreConfigUtil.java:433)\n\tcn.fes.config.StoreConfigUtil.getParentId(StoreConfigUtil.java:295)\n\tcom.lenovo.ofp.product.controller.ProductOnlineController.getRequestContext(ProductOnlineController.java:310)\n\tcom.lenovo.ofp.product.controller.ProductOnlineController.getRequestContext(ProductOnlineController.java:298)\n\tcom.lenovo.ofp.product.controller.ProductOnlineController.getDealsBanner$original$9dw8N0hV(ProductOnlineController.java:549)\n\tcom.lenovo.ofp.product.controller.ProductOnlineController.getDealsBanner$original$9dw8N0hV$accessor$DXwGTK1b(ProductOnlineController.java)\n\tcom.lenovo.ofp.product.controller.ProductOnlineController$auxiliary$lJQomZZS.call(Unknown Source)\n\torg.apache.skywalking.apm.agent.core.plugin.interceptor.enhance.InstMethodsInter.intercept(InstMethodsInter.java:86)\n\tcom.lenovo.ofp.product.controller.ProductOnlineController.getDealsBanner(ProductOnlineController.java)\n\tsun.reflect.GeneratedMethodAccessor1618.invoke(Unknown Source)\n\tsun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tjava.lang.reflect.Method.invoke(Method.java:498)\n\torg.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)\n\torg.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest$original$MO9LYXkD(InvocableHandlerMethod.java:133)\n\torg.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest$original$MO9LYXkD$accessor$sOVycivV(InvocableHandlerMethod.java)\n\torg.springframework.web.method.support.InvocableHandlerMethod$auxiliary$c8pAiZ83.call(Unknown Source)\n\torg.apache.skywalking.apm.agent.core.plugin.interceptor.enhance.InstMethodsInter.intercept(InstMethodsInter.java:86)\n\torg.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java)\n\torg.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:97)\n\torg.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827)\n\torg.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:738)\n\torg.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85)\n\torg.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967)\n\torg.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)\n\torg.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)\n\torg.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861)\n\tjavax.servlet.http.HttpServlet.service(HttpServlet.java:626)\n\torg.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)\n\tjavax.servlet.http.HttpServlet.service(HttpServlet.java:733)\n\torg.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\n\torg.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197)\n\torg.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tcom.lenovo.hunter.filter.LogHunterFilter.doFilter(LogHunterFilter.java:76)\n</pre><p><b>Note</b> The full stack trace of the root cause is available in the server logs.</p><hr class=\"line\" /><h3>Apache Tomcat/8.5.64</h3></body></html>", "uri": "/online/product/getDealsBanner.jhtm?productNumber=undefined" } ] }

Title

Still have questions? View our FAQs.

What is the My Lenovo Rewards Program?

My Lenovo Rewards is Lenovo's loyalty program for Lenovo.com, Lenovo Pro, and Affinity customers. As a My Lenovo Rewards member, you will earn reward points up to 3% of paid purchases as well as access to special promotions & product announcements. Rewards are redeemable toward future purchases.

How to sign up for My Lenovo Rewards?

Enroll for My Lenovo Rewards for yourself or for work and select the opt-in for My Lenovo Rewards.

I haven't received my Welcome email

Be sure to check your junk mail. If you are still unable to locate your welcome email after 24 hours, please call our customer service team and provide the name and email registered for My Lenovo Rewards.

Is My Lenovo Rewards the same as "Account home" on lenovo.com?

No, but members access their rewards dashboard through Account home. For customers who don't have an "Account home", an account will be created with registration. For customers who already have a "Account home", Rewards registration is available through your "Account home".

Where can I find the status of my rewards?

Rewards can be viewed when you sign into your Lenovo account, under “My Rewards”.

How do I reset my “My Account” password? I can't remember my password?

Forgot your password? Click here

Can My Lenovo Rewards be linked to more than one email address?

No, My Lenovo Rewards can only be associated with 1 email address.

Can I combine and/or consolidate multiple Lenovo accounts?

No, rewards accounts cannot be combined or consolidated.

What should I do if I have more questions about my Rewards?

Please call 1-855-2-LENOVO for personal accounts or 1-866-426-0911 for business accounts.

Can I use My Lenovo Rewards in the Lenovo Pro small business store?

Yes! You can earn and redeem rewards within Lenovo Pro. To learn more about Lenovo Pro, click here.

If I sign up for My Lenovo Rewards, do I automatically get free expedited delivery?

Yes, as soon as you sign up to become a member, you are automatically eligible for free expedited delivery on most products.

Do I need to be logged into my My Lenovo Rewards account to receive free expedited delivery?

Yes

Where can I sign up for Lenovo Communities?

You can sign up for the Lenovo communities on your My Lenovo Rewards dashboard.

You can additionally sign up using the following links:

Legion Gaming Community for PC, Console, & Mobile Gaming
Lenovo Pro Community for Small Business Owners & IT Professionals
LenovoEDU Community for Students (+18), Parents & Teachers

If I have any questions about my Lenovo community account(s), who should I contact?

Contact your local Community Manager for questions related to your Lenovo Community account. For questions regarding redemption, returns, and order, please contact customer care at 1-855-253-6686

Do I have to sign-in before making a purchase?

Yes. You must be signed-in to your account and enrolled in My Lenovo Rewards to earn rewards on eligible purchases.

Will I earn points on Lenovo Outlet purchases?

No.

What happens to my rewards if I cancel or return an order?

You will receive the rewards you used on your canceled/returned order once the cancellation/return process is complete. If you are still experiencing issues, please contact the customer care team at 1-855-253-6686.

Can I earn rewards on Lenovo Managed services, or Software Subscriptions?

Rewards cannot be earned or redeemed on Lenovo Managed services, Deployment services, or Software Subscriptions.

What does 2x, 3x or 4x points mean?

My Lenovo Rewards offers bonus point multiplier events such as 2x and 3x. This allows members to earn bonus points on your purchases, 2x is calculated as 6% and 3x is calculated as 9% and 4x is calculated as 12% back in reward points.

Will I get free expedited delivery on every purchase?

My Lenovo Rewards offers free expedited delivery on most products to members. Products can take different amounts of time to get delivered based on location.

Where can I find more information on shipping and delivery?

You can find more information here.

How do I earn rewards?

Earn up to 3%-9% rewards on all paid purchases on Lenovo.com, Lenovo Pro, or affinity stores. View “Account home” for other activities that can earn you rewards.

How are points calculated?

Rewards are calculated on your subtotal before taxes, delivery and payment. Total order reward value can be viewed in cart.

What are pending rewards?

Pending rewards are rewards issued but not yet redeemable. Rewards are available for redemption 30-day post invoice. Rewards for Lenovo Pro members are available for redemption 45-days post invoice. Pending rewards can be viewed in your My Lenovo Rewards account dashboard.

Are my Rewards calculated pre or post tax?

Rewards are calculated pretax.

How soon after my purchase will I see my rewards earned in my account?

Pending rewards will show in your account dashboard within 24 hours of purchase.

Can I earn points for purchases made before I was a My Lenovo Rewards member?

Rewards are not retroactive and cannot be applied to orders prior to enrollment.

What are engagement activities?

My Lenovo Rewards has a variety of different activities for members to participate located in your rewards dashboard such as surveys, sweepstakes, product reviews, and more! If you have questions or concerns on your engagement activities please contact our customer service team 1-855-253-6686, option 3, available Monday - Friday 8am-9pm (EST) and Saturday - Sunday 11am-8pm (EST).

Is there a limit to the rewards I can earn?

Yes, there is an annual limit of $2,000 in My Lenovo Rewards. Members can still shop, but after earning $2,000 in Rewards in the same calendar year your purchases will not be eligible for rewards.

Will I receive MyLenovo Rewards in connection with a price match?

Yes, however, you will not be eligible to receive any bonus My Lenovo Rewards being offered in association with the applicable Lenovo product pricing.

Do I get rewarded for my birthday?

Yes! If you added your birthday to your profile, you would earn 2X Rewards (that’s 6% rewards back on purchases) during your birthday and the next 30 days that follow.

How do the referral rewards work?

Both you and your referred friend will each earn 50,000 points each. To qualify, please follow these steps:

1. Share your unique referral link with your friend (the link can be found in your My Lenovo Rewards dashboard in the left hand corner under your name)

2. Your friend must sign up to become a My Lenovo Rewards member using the link that you provided

3. Your friend will need to make a qualifying purchase of $500 or more

How long does it take to earn rewards after completing a survey, poll, or quiz?

You will receive rewards immediately after you complete the "earn points" activity. If you are not able to see the points reflected in your account right away, please refresh the page. If you are still experiencing issues, please contact 1-855-253-6686 option 3.

How long does it take to earn rewards after completing a product registration, product review or product question?

Please allow up to 5 business days for your points to reflect in your account. If you are still experiencing issues, please contact 1-855-253-6686 option 3.

How many referrals can I earn rewards on?

You can earn rewards for referrals up to 10 times per calendar year. That is a value of $500 per year for referring friends.

How do I redeem my rewards on a product?

To redeem your rewards, follow these steps:

1. Ensure you have logged in to your My Lenovo Rewards account
2. Select the products you want to purchase and add them to your cart
3. Navigate to your cart and proceed to checkout
4. At the payment method section, you'll see the option to redeem your available rewards. You can also select "Remove" to save your rewards for a future purchase
5. If you choose to redeem, the rewards will be automatically applied to your cart. Rewards applied to orders will also be displayed on the in-cart order summary

Can I pay for my order with multiple payment methods?

Yes!

What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

Redeemable awards can be easily applied in cart at the time of checkout. Use as many or as few to pay for all or partial payment. Select the rewards in the payment field and add additional payment methods.

Can I use my rewards to pay for my entire order?

Rewards cannot be redeemed on taxes or expedited delivery.

Do My Lenovo Rewards expire?

Yes, rewards expire 6 months after they become earned status. Rewards will expire at the end of the 6th month. To access your earned points status, please visit your My Lenovo Rewards dashboard. Look out for My Lenovo Rewards email notifications that include information on the status of your points.

What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?

Rewards not redeemed at the time of purchase will remain in your account until the 6th month expiration date. Available and expiring rewards can be viewed in your dashboard.

If my points expire, can I get my points retroactively if I wanted to buy an item using My Lenovo Rewards but at the time was out of stock?

Once your rewards are expired, we are not able to retroactively adjust your points balance.

If I return or cancel an order that I used my rewards on, how long does it take for my rewards to be returned to my account?

After your returned or canceled order has been successfully processed, your rewards points that were redeemed from the order will be automatically applied back to your account to use. If you experience any issues receiving your rewards after your order has been returned or canceled, please contact 1-855-253-6686 option 3.

How can I ensure that I successfully returned/canceled my order?

Please allow up to 72 hours for Lenovo to process your returned/canceled order. You will receive a confirmation email once the order has been processed.

Am I able to redeem my Lenovo Community rewards on My Lenovo Rewards?

Yes. Points earned on any of the Lenovo Communities will be redeemable on Lenovo.com

How do I earn points on Lenovo Communities?

You can earn My Lenovo Rewards Points on Lenovo Communities in the following ways:

(5000) | Profile completion - (1/lifetime) - 5000 pt/each

(1000) | Add or accept a friend - (10/month) - 100 pt/each

(1000) | Receive likes or ratings - (5/month) - 200 pt/each

(1000) | Leave a like or rating - (20/month) - 50 pt/each

(3000) | Leave a comment - (10/month) - 300 pt/each

(4000) | Start a new forum thread - (2/month) - 2000 pt/each

How do I use my points from Lenovo Communities?

You can use your My Lenovo Rewards points earned from Lenovo Communities on Lenovo.com.

Where can I see how many points I have available to use?

You can view your points total by hovering over your Community Profile -> Click Profile -> In the middle-left corner of the page, your lifetime total points and total points will always be there for your reference. You can also view your point balance in your My Lenovo Rewards dashboard by hovering over your profile, clicking on Profile -> View Rewards.

Do my points expire?

Yes. Your points will expire within 6 months of the earn date. You can review your points expirations on your My Lenovo Rewards dashboard. You can also receive communications about your points if you go to your profile and change your communication preferences, so you never miss an update on your rewards.

Can I save up my points?

You can save up your points, but please keep in mind your points will expire within 6 months of the earn date.

Is there a limit to how many points I can earn on Lenovo Communities?

Yes, you can earn up to 10,000 points (equivalent to $10) in My Lenovo Rewards points each month in the Lenovo Communities. Explore and engage in the community and on Lenovo.com to discover all the ways to earn points.

Can I earn points in multiple Lenovo Communities?

Yes! However, you are limited to earning 10,000 total points monthly across the Legion Gaming Community, Lenovo EDU Community, and Lenovo Pro Community.

What happens to the points I had on Lenovo Communities before February 15, 2023?

If you earned points on Lenovo Communities before the My Lenovo Rewards update, your existing points will be reset. However, you will receive a My Lenovo Rewards bonus if you earned more than 1000 points previously.

How can I get alerts about new opportunities to earn points on Lenovo Communities?

You can opt-in to receive updates on Lenovo Communities events and activities by creating an account on Lenovo Community pages:

Can I lose access to earning points on Lenovo Communities?

Yes. If an account demonstrates attempted abuse of the points system on Lenovo Communities, that account may be suspended from points earning at Lenovo’s discretion.

If I have a problem or want to be removed from My Lenovo Rewards, how can I get help?

Please contact customer care at 1-855-253-6686

What are the terms I agreed to?

Review terms here.